Refunds
Last updated June 2026
Quiet Island pieces are hand-built one at a time, to order. Everything I sell is either limited-batch or fully commissioned, which affects what can be returned. Here's the short version.
Batch, commissioned & bespoke pieces
Every piece is built to your specification — batch pairs in your chosen timber and grille cloth, commissions to a fully bespoke design — and can't be resold to anyone else. Under EU consumer law (Article 16(c) of the Consumer Rights Directive), the 14-day cooling-off right does not apply to goods made to your specification or clearly personalised. Once production begins, the deposit and any further payments are non-refundable.
If you need to step away before production starts, email me — I'll do what I can.
On the rare occasion I sell a pre-built piece (ex-demo or from the archive), your statutory 14-day distance-selling rights apply as normal.
Damaged or faulty pieces
If a piece arrives damaged in transit, or develops a fault that's down to the build, email hello@quietisland.ie within 14 days with photos. I'll repair it, replace it, or refund it — whichever makes sense. I cover return shipping in that case.
Wear from normal use, accidental damage, and changes from the natural movement of timber over time aren't covered here, but I'll always try to help — just ask.
The same goes for blown drivers. Every speaker is tested before shipping, including the drivers, so a driver that fails from being pushed past its limits — an oversized amp, sustained party volume, a clipping signal — isn't a build fault and isn't covered. The good news is drivers are replaceable: email me and I'll sort a repair quickly and at a fair price, and we'll get you playing again.
How to start a refund
- Email hello@quietisland.ie with your order reference.
- Tell me which piece and why.
- I'll reply within a few working days with next steps and a return address.
Your statutory rights
Nothing on this page limits your rights as a consumer under Irish or EU law. If a Quiet Island piece doesn't match its description or isn't of acceptable quality, the law is on your side — and I want to put it right.